How Artificial Intelligence Is Transforming HR
Until recently, the main benefits of HR technology included reducing costs, improving productivity and efficiency, and helping employees in learning and development.
Now, thanks to AI technologies, HR departments can take on some of the most important business challenges, increase operational capacity, and even positively influence the overall business success.
Artificial intelligence is revolutionizing HR. It makes it more efficient and effective. Contrary to what many people assume, it has the power to enhance human contact in HR.
When integrated with online HR training software, AI can do wonders for businesses.
Here are the top six ways AI is transforming HR.
1. Automating Time-Consuming Administrative Tasks
Automation in HR is nothing new. HR professionals have been automating their repetitive, time-consuming tasks for a while now. So, how does AI make it different?
AI can take over all low-value tasks, such as benefits management, common employee questions about procedures and policies, and processing leave forms.
That way, HR professionals have more time in hand to focus on high-value tasks and make some real changes in an organization.
With fewer tasks on their plate, they can focus more on mentoring, constructive feedback, motivating and engaging employees, and forging strong workplace relationships.
They can work on different strategies that impact the overall success of their organization.
According to a recent report by Harris Interactive and Eightfold.ai, AI adopters are 19% more effective in reducing the time HR spends on administrative tasks.
2. Better Talent Acquisition
This is one of the most crucial benefits AI is offering HR professionals. Candidate sourcing, candidate screening, and interviewing are very time-consuming processes.
The study above also found that AI adopters are 13% more efficient in reducing candidate screening times, as well as 16% more effective in turning talent acquisition into a competitive advantage.
AI can sift through hundreds of résumés in significantly less time than it would take a human.
It can quickly analyze a candidate’s skills, comparing them with those of the best-performing employees in the same job position.
With the help of chatbots, it can quickly gather more information about candidates, additionally speeding up the recruitment process.
It can also sift through a database of previous applicants to potentially find an adequate candidate for a new position.
Most importantly, AI can eliminate human bias. Human bias is almost always present in recruiting, often in its unconscious form.
Even when a recruiter wants to be inclusive, their unconscious bias sometimes nudges them in the opposite direction.
Since AI isn’t biased, it can remove such patterns by focusing only on data-driven assessments, eventually creating an inclusive and diverse workplace.
3. Faster & Personalized Employee Onboarding
When a new employee has had a satisfying onboarding experience, they are more likely to stay with the company and recommend it to their peers.
According to the latest employee onboarding statistics, great onboarding can improve employee retention by 82%.
And what can greatly improve the onboarding process? Artificial intelligence.
IBM conducted a study to understand all the ways AI is changing HR.
The report was named Extending expertise: How cognitive computing is transforming HR and the employee experience. In it, IBM officials discussed the ways AI is affecting employee onboarding, among other things.
AI can provide new hires with key contacts, training suggestions, essential information regarding benefits, policies, and anything else that will ensure a seamless experience.
It can create personalized experiences that help new hires adjust quickly to the new work environment and understand exactly what they need to do.
4. More Efficient and Effective Employee Training
AI can play a huge part in employee training as well. Coupled with employee training software, it can provide personalized learning pathways and help each learner realize their full potential.
Apart from tailoring training courses to everyone’s needs, AI can also easily identify any skills gaps. That way, HR professionals can act promptly to close skills gaps and turn employees’ weaknesses into strengths.
HR managers can also integrate AI chatbots into their training software to ensure seamless learning and development experiences.
Chatbots are available 24/7 and can provide instant, intelligent, real-time responses, helping trainees complete their courses efficiently and successfully.
5. Cognitive Decision-Making
The IBM study mentioned above also showed ways cognitive engines can help employees make daily decisions that would otherwise fall to the HR department. The study provides a few interesting examples.
One of them has to do with AI’s voice analysis capability. It can determine an employee’s mood after a client’s phone call and advise them to take a break before going to an important meeting with the manager.
Another example relates to benefits optimization. When an employee wants to put in extra vacation days, they don’t need to check directly with the HR department.
An AI engine has access to the number of employees who have already booked a vacation for that particular period. Therefore, it can let them know whether or not they are likely to be approved.
6. Higher Employee Retention
By tracking each employee’s computer activity at work, AI can determine who may be looking to head out of the company.
It can identify workers who are bored, disengaged, unproductive or seeking other job opportunities.
AI can detect any changes in their behavior and communication, instantly notifying HR professionals via their online HR training software.
They can then take certain steps to resolve any issue and retain those employees. AI can even help in developing programs for engaging and rewarding employees, thus further increasing retention.
Artificial intelligence is a superhero in disguise.
It constantly collects and analyzes crucial data that helps HR professionals perform better at their job. Therefore they should implement it into their online HR training software.
All the points discussed in this blog post provide every company enough reasons to jump on the AI bandwagon and redefine how their HR departments operate.
Author Bio: Kamy Anderson is an ed-tech enthusiast with a passion for writing on emerging technologies in the areas of corporate training and education. He is an expert in learning management system & eLearning authoring tools – currently associated with ProProfs Training Maker
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