Consistent with our overall focus on data in this issue of Workforce Solutions Review, we wanted to offer a perspective on the current state of artificial intelligence. The initial impression I held as I started to conduct research and consult knowledgeable people in this field was that this review would be filled with the promise […]
AI – Panacea or Peril? Read More »
Imagine this scene: you wake up, walk to the bathroom and while you brush your teeth, your intelligent mirror projects the news of the day, “reads” your eyes with a camera, and mentions what you should eat that day to boost your immune system. After that, your digital assistant mentions your activities for the day,
AI 101 – A Primer in Artificial Intelligence Read More »
The release of the European Union’s proposed regulation for AI started the conversation in earnest. AI (whatever that is) is creeping into every marketing pitch and every bit of commercial software. The consequences of badly wrought intelligent tools is not theoretical. The damage AI can inflict ranges from badly targeted advertising to life damaging decisions
Pinning Jello® to a Wall: Regulating AI Read More »
I was listening in on a need-finding call recently with one of our sales execs. The prospect wanted to know what we do to “eliminate” bias from our AI. My first thought was, is he serious? It turns out he was. When asked to clarify, he explained that one of our competitors informed him that
The Impossible Goal: Bias-Free AI Read More »
For decades, while the theory of performance management has been studied, written about, and improved “on paper,” the actual process has made little progress. Most often, it is still largely a paper-based, period-bound procedure with inputs limited to subjective observations by some combination of three sources: the employee themselves, the supervisor responsible for the review,
AI in Performance Management: Gong Rings the Bell! Read More »
Throughout history, humankind has constructed tools to make work easier and more productive, to make our lives better. AI is just another one of those tools, but is unique in history in that it’s an attempt to mimic the workings of the human brain. Even though the theories behind it stem from the 1950s, AI
Is AI Leading Humanity Toward Dystopia? Read More »
Technology didn’t stand still in the pandemic: tech changes very likely occurred in your workplace while employees were working at home. Coupled with the day-to-day changes of the new hybrid workplace, HR professionals will need to be prepared to wrestle with the impact on many fronts as they try to balance new product integration, introduction,
While You Were Working at Home: Enter AI Read More »
Last year, COVID-19 pandemic showed the fragility of traditional industries. While some verticals like brick-and-mortar retail were challenged by the rise of a new digital consumer, others like the tech sector, have grown more than ever, with their stocks at the highest levels in their history, and their challenge was not finding customers, but finding
AI and the Future of Talent Management Read More »
The Perfect Storm In March 2020, as companies implemented new working procedures or announced widespread furloughs, HR Service Centers were faced with an unprecedented situation. Call volumes had increased dramatically, and the types of calls were completely different from what the service center had experienced in the past. The scenarios employees needed help with were
Elevating Employee Care with AI-Based Virtual Agents Read More »
