Katherine Jones, Ph.D.

Dr. Katherine Jones, veteran high-tech market analyst. She is an independent thought leader in all areas of human capital management and the technologies that support it. She has been an analyst at Aberdeen Group, Bersin by Deloitte, and Mercer following a career that includes marketing in high-tech companies such as NetSuite and academic administration in higher education. Her master’s and doctorate degrees are from Cornell University. She can be reached at Katherine_ICS@msn.com.

women conversing

Roadmaps for Challenging Times: Preparing for Bumps

We in HR often throw words around, some- times a bit carelessly. Consider “strategy.” We likely all agree that a strategy is a plan of action or policy designed to achieve a long-term major or overall aim. And a “roadmap” outlines how we are going to attack that strategy: the order that relevant steps need …

Roadmaps for Challenging Times: Preparing for Bumps Read More »

3-Ring Circus of Digital Experience in a Hybrid World

HR professionals may not have thought of themselves as acrobats, ringmasters or lion-tamers, but now is the time to consider juggling the three-ring circus that is HR’s responsibility in today’s world of work. Confronting the escalating issues of diversity, equity and inclusion (DEI), skill shortages, employee engagement and churn issues, upskilling in analytics, and AI …

3-Ring Circus of Digital Experience in a Hybrid World Read More »

While You Were Working at Home: Enter AI

Technology didn’t stand still in the pandemic: tech changes very likely occurred in your workplace while employees were working at home. Coupled with the day-to-day changes of the new hybrid workplace, HR professionals will need to be prepared to wrestle with the impact on many fronts as they try to balance new product integration, introduction, …

While You Were Working at Home: Enter AI Read More »

Where HR gets Its Own Staffing Wrong: HCM Cloud Management Cannot be Left to Chance

The move to cloud computing for core HR and talent applications has provided distinct advantages to HR teams: more rapid access to new features, updates and fixes that don’t require IT intervention, elimination of expensive maintenance contracts, and escape from massive new releases that caused major upheaval (and cost) to re-implement. However, implementing a new …

Where HR gets Its Own Staffing Wrong: HCM Cloud Management Cannot be Left to Chance Read More »

The Back Story: Surviving Disruption with a Capital D

While futurists used to talk about major technological innovations as disruptors and the changes introduced as “disintermediation” of the existing business order, little did they anticipate the degree of disruption caused by the small virus known as Orthocoronavirinae — commonly called the coronavirus. Business leaders had to make almost overnight decisions to ensure business continuity. …

The Back Story: Surviving Disruption with a Capital D Read More »

AI in HR: From Transactions to Innovation

“Algorithms are opinions embedded in code.” Dr. Cathy O’Neil, author and data scientist Some time ago, I wrote that the ubiquity of artificial intelligence (AI) in HR was not an “if” but a “when.” Now, “when” is today. The current uncertainty in all businesses from Covid-19 and a volatile political and economic environment has proved …

AI in HR: From Transactions to Innovation Read More »

HR in the Time of COVID-19

The last “Back Story” column, titled “Managing Talent In – and Out – of Your Organization,” addressed layoff strategies, primarily addressed at professional, white collar environments. Timely yes, but in the relatively short time since the last edition of Workforce Solutions Review was published, millions have lost their jobs in pandemic-related closures. Hardest hit are …

HR in the Time of COVID-19 Read More »