Katherine Jones, Ph.D.

Dr. Katherine Jones, veteran high-tech market analyst. She is an independent thought leader in all areas of human capital management and the technologies that support it. She has been an analyst at Aberdeen Group, Bersin by Deloitte, and Mercer following a career that includes marketing in high-tech companies such as NetSuite and academic administration in higher education. Her master’s and doctorate degrees are from Cornell University. She can be reached at Katherine_ICS@msn.com.

The Holy Grail of Data-Driven Workforce Planning – The Back Story

A decade ago, I wrote a column for Workforce Solutions Review urging HR professionals to look beyond short-term workforce planning. At that time, when businesses were clawing out of a recessionary period, I implored readers to move from the tactical to the strategic: What is strategic workforce planning?  It is a holistic framework within which …

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The HR Professional’s Top Ten To-Do’s to Start 2023 Right

You have survived—and maybe even thrived—as an HR professional through 2022, a year that saw some back-to-the-office movements post-pandemic and a great deal of volatility that is likely to continue into 2023: international recession fears, geopolitical unrest, and economic ups and downs across the globe. So now, as we get ready to address a fresh …

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Roadmaps for Challenging Times: Preparing for Bumps

We in HR often throw words around, some- times a bit carelessly. Consider “strategy.” We likely all agree that a strategy is a plan of action or policy designed to achieve a long-term major or overall aim. And a “roadmap” outlines how we are going to attack that strategy: the order that relevant steps need …

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3-Ring Circus of Digital Experience in a Hybrid World

HR professionals may not have thought of themselves as acrobats, ringmasters or lion-tamers, but now is the time to consider juggling the three-ring circus that is HR’s responsibility in today’s world of work. Confronting the escalating issues of diversity, equity and inclusion (DEI), skill shortages, employee engagement and churn issues, upskilling in analytics, and AI …

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While You Were Working at Home: Enter AI

Technology didn’t stand still in the pandemic: tech changes very likely occurred in your workplace while employees were working at home. Coupled with the day-to-day changes of the new hybrid workplace, HR professionals will need to be prepared to wrestle with the impact on many fronts as they try to balance new product integration, introduction, …

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Where HR gets Its Own Staffing Wrong: HCM Cloud Management Cannot be Left to Chance

The move to cloud computing for core HR and talent applications has provided distinct advantages to HR teams: more rapid access to new features, updates and fixes that don’t require IT intervention, elimination of expensive maintenance contracts, and escape from massive new releases that caused major upheaval (and cost) to re-implement. However, implementing a new …

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The Back Story: Surviving Disruption with a Capital D

While futurists used to talk about major technological innovations as disruptors and the changes introduced as “disintermediation” of the existing business order, little did they anticipate the degree of disruption caused by the small virus known as Orthocoronavirinae — commonly called the coronavirus. Business leaders had to make almost overnight decisions to ensure business continuity. …

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AI in HR: From Transactions to Innovation

“Algorithms are opinions embedded in code.” Dr. Cathy O’Neil, author and data scientist Some time ago, I wrote that the ubiquity of artificial intelligence (AI) in HR was not an “if” but a “when.” Now, “when” is today. The current uncertainty in all businesses from Covid-19 and a volatile political and economic environment has proved …

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