Elevating Employee Care with AI Based Virtual Agents – by Eric Bokelberg

The Perfect Storm In March 2020, as companies implemented new working procedures or announced widespread furloughs, HR Service Centers were faced with an unprecedented situation. Call volumes had increased dramatically, and the types of calls were completely different from what the service center had experienced in the past. The scenarios employees needed help with were complicated – requiring more time ...

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AI in HR: From Transactions to Innovation – by Katherine Jones, Ph.D

“Algorithms are opinions embedded in code.” Dr. Cathy O’Neil, author and data scientist Some time ago, I wrote that the ubiquity of artificial intelligence (AI) in HR was not an “if” but a “when.” Now, “when” is today. The current uncertainty in all businesses from Covid-19 and a volatile political and economic environment has proved a catalyst for AI growth ...

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Reimagining Talent Evaluation & Selection for the Future of Work – by Frida Polli, Ph.D

The nature of jobs, companies, workers, and society has transformed in innumerable ways over the past few decades. Four key considerations have emerged as critical for talent evaluation and selection in the new economy: Job fit: Modern employers view job fit as critical to reducing employee turnover, due to the increased competitiveness of labor markets. Soft skills: Today’s employers have ...

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A Perspective on Bringing AI to HR: Opportunities, Risks and a Recommended Path Forward – by Sheri L. Feinzig, Ph.D

Artificial intelligence (AI) and machine learning (ML) have rapidly become an increasing presence in many aspects of society during the past several years, and HR is no exception. Hundreds of vendors have brought AI-enabled HR products to market, and many organizations appear eager to incorporate the latest technologies into their HR operations and reap the potential benefits. But as with ...

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Interview with Missy (Mary) Cummings

  Professor Mary (Missy) Cummings received her B.S. in Mathematics from the US Naval Academy in 1988, her M.S. in Space Systems Engineering from the Naval Postgraduate School in 1994, and her Ph.D. in Systems Engineering from the University of Virginia in 2004. A naval pilot from 1988-1999, she was one of the U.S. Navy’s first female fighter pilots. She ...

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Point/Counterpoint – Is AI Ready for HCM? – by James Jeude (Point) and Bob Greene (Counterpoint)

Point: Artificial Intelligence (AI) Must Be Part of Human Capital Management – by James Jeude ‘The purpose of Human Capital Management is to acquire, manage, and optimize the workforce that drives a modern business and powers the achievement of its mission and financial goals.’ Perhaps this sounds a little dull when reduced to this, yes? I’m pretty sure those of ...

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AI is the Best

Sierra-Cedar (and its predecessor organizations)has conducted and published the results of its annual survey of HR information technology users for the last 22 consecutive years. A few details stand out among the survey group demographics: 609 of 1,892 (32%) of the organizations are global with the average global organization having operations in 26 countries. Fully 77% of respondents were assigned ...

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