Application

A software application that allows the creation delivery and management of learning and training resources and content.

Covers the processes of managing a software application from implementation through testing, deployment, support, upgrading and ultimately retirement. Additionally, archiving of data is also considered to be part of lifecycle management.

A legacy system, in the context of computing, refers to outdated computer systems, programming languages or application software that is used instead of available upgraded versions. The term used to describe an old system that has been replaced by something more suitable to the current operation, but still holds data that is needed. The term usually refers to mainframe applications, although difficult to maintain, they may be too important to discard.

The process of customizing your application for a given culture and locale. Services offered by the software provider that cover the creation and maintenance of local legal requirements as well as the delivery of updates to the solution on a regular basis.

A system that consists of telephony equipment, software application(s), a database and a supporting infrastructure that is used for information collection using voice or the telephone key pad on the phone.