Bill Brantley

Bill Brantley teaches at the University of Maryland (College Park) and the University of Louisville. He also works as a Federal employee for the U.S. Patent and Trademark Office. All opinions are his own and do not reflect the opinions of his employers. You can reach him at http://billbrantley.com.

Needed: Better Technology to Collaborate and Communicate

In Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power, Michael Mankins and Eric Garton make the case that the competitive advantage for modern organizations lies in their workforce. When financial capital was scarce back in the industrial age, companies focused on optimizing their financial resources. Now, in the knowledge age, financial …

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3 Questions to Ask Before Building an HR Chatbot

With the release of the new Samsung smartphone, another artificial intelligence agent, “Bixby,” joins the market already occupied by IBM’s Watson, Apple’s Siri and Amazon’s Alexa. According to the search engine, There is a Bot for That; there are over 300 registered chatbots. A recent Wall Street Journal article estimates that there are 30,000 chatbots …

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Information Architecture and the HR Chatbot

Human resources departments are increasingly using chatbots to help answer HR questions such as compensation issues and how to plan for retirement. Chatbots are perfectly suited for these questions because of the recent advances in artificial intelligence technology. Today’s chatbots are becoming proficient at interpreting natural language questions, scanning vast amounts of data, and then …

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Communication Tips for HRIT Projects

It is a well-known observation in project management that 90% of the project manager’s work is communication. As projects have grown in complexity and value, organizations can no longer tolerate having only 30% of projects be fully successful (as reported in the Standish Group’s 2015 CHAOS report [https://www.infoq.com/articles/standish-chaos-2015]). In the past three years, I have …

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