Service Level Agreements
A contract between a service provider and its customers (internal and external) that documents what services the provider will furnish. SLAs measure the service provider’s performance and quality in a number of ways. In addition to establishing performance metrics, an SLA may include a plan for addressing downtime and documentation for how the service provider...
Service-Oriented Architecture
An application architecture in which all functions, or services, are defined using a description language and have invokable interfaces that are called to perform business processes. SOA provides a strategic capability for integrating business processes, data, and organizational knowledge. Because interfaces are platform-independent, a client from any device using any operating system in any language...
Single Points of Failure
Components or elements within a system that, if they fail, can cause the entire system to fail or become unavailable.
Single Sign-On
A session/user authentication process that permits a user to enter one name and password in order to access multiple applications.
Single-tenancy
An architecture in which a single instance of a software application and supporting infrastructure serves one customer. In a single-tenancy architecture, the tenant purchases their own copy of the software and the software can be customized to meet the specific and needs of that customer.
SMART
A best practice framework for setting goals. A SMART goal should be Specific, Measurable, Achievable, Realistic and Time-bound.
Smart Contracts
Self-executing contracts with the terms of the agreement directly written into code, automatically enforcing the agreed-upon conditions and actions.
Smart Metering and Data Exchange
The use of smart meters to measure and monitor energy consumption, and the exchange of data between energy providers and consumers.
Social Media
A term used to describe a variety of Web-based platforms, applications and technologies that enable people to socially interact with one another online.
Social Networking
Online communities of people who share interests and/or activities, or who are interested in exploring the interests and activities of others. LinkedIn, Twitter, Instagram and Facebook are examples of social networking communities.