In the midst of a global pandemic, where entire nations are working towards keeping their populations safe, businesses have been forced into unknown territory. Plans had to be revisited, forecasts reevaluated, and employees ushered into a remote working environment. Aside from the challenge of using the appropriate technology, policies and logistics to facilitate the move, […]
Mohamed Debouk is the founder and managing partner of New Metrics, a consulting firm specializing in Experience Management and Digital Transformation with a focus on Customer and Employee Experience, marketing automation, and CX technology implementation and Integration. Mohamed holds a master’s degree in HR from NYU and Master’s in Computer Science and a certified customer experience professional.