From the Editor – by Anna A. Tavis Ph.D

This special issue of WSR comes out at the time when the world finds itself in the vortex of the global crises—the pandemic, shattered economies and political upheaval—all at once. Our authors set out to test how the workplace in general and Employee Experience (EX) in particular were affected by the unprecedented disruption and whether the trajectory towards the future ...

0
+1
ShareMore

Elevating Employee Care with AI Based Virtual Agents – by Eric Bokelberg

The Perfect Storm In March 2020, as companies implemented new working procedures or announced widespread furloughs, HR Service Centers were faced with an unprecedented situation. Call volumes had increased dramatically, and the types of calls were completely different from what the service center had experienced in the past. The scenarios employees needed help with were complicated – requiring more time ...

0
+3
ShareMore

AI in HR: From Transactions to Innovation – by Katherine Jones, Ph.D

“Algorithms are opinions embedded in code.” Dr. Cathy O’Neil, author and data scientist Some time ago, I wrote that the ubiquity of artificial intelligence (AI) in HR was not an “if” but a “when.” Now, “when” is today. The current uncertainty in all businesses from Covid-19 and a volatile political and economic environment has proved a catalyst for AI growth ...

0
+1
ShareMore

4 New Technology-Based Strategies for HR/Internal Communications – by Susan Sanders

Congratulations, you’ve made it through the initial crush of the COVID-19 crisis. It’s been a sprint, right? Unfortunately, nobody is quite sure just how long you’ll be running, so you need to shift to a pace that’s sustainable over the longer-haul.   Like many aspects of work and life, the COVID crisis has resulted in significant advances in technology for ...

0
0
ShareMore

Reimagining Talent Evaluation & Selection for the Future of Work – by Frida Polli, Ph.D

The nature of jobs, companies, workers, and society has transformed in innumerable ways over the past few decades. Four key considerations have emerged as critical for talent evaluation and selection in the new economy: Job fit: Modern employers view job fit as critical to reducing employee turnover, due to the increased competitiveness of labor markets. Soft skills: Today’s employers have ...

0
0
ShareMore

What Did the Pandemic Reveal: New Problems or More of the Same? – by Stela Lupushor and James Williams

“Every system is perfectly designed to get the result that it does.” ― W. Edwards Deming We may look back on 2020 as the year we were no longer able to ignore what’s been right in front of us all along. Economic disparities like income inequality, household debt loads, access to education, social unrest, etc. have been simmering for some ...

0
+1
ShareMore