IHRIM's Managing for Success: Essentials for Managing Vendor Relationships

This course is designed for HR professionals responsible for managing outside vendor relationships as well as HR and HRIT managers and staff who are working with outsourcing service delivery vendors or are contemplating outsourcing in the future. In this one day course, you will learn how to transition responsibilities to the service provider and manage the ongoing relations with the vendors.

Course Overview
Signing a contract with a vendor for outsourcing services is often treated as the last step in the outsourcing process. However, it needs to be considered the first step in a new process - managing the ongoing relations with the vendor.

One of the most important attributes of a successful outsourcing arrangement is an understanding of the roles and responsibilities of both the company and the outsourcing service provider. Without proper guidelines, a well defined service level agreement, understanding of staff roles (both internal and external), and clear communications between the company and its outsourcer, outsourcing relationships can be doomed for failure.

Who Gains the Most from Attending?
HR professionals responsible for managing outside vendor relationships.
HR and HRIT managers and staff who are working with outsourcing service delivery vendors or are contemplating outsourcing in the future will benefit from this course.

Course Outline
In this one day course, you will learn how to transition responsibilities to the service provider and manage the partnership. Topics covered include:

Defining Service Levels
• The nuts and bolts of Service Level Agreements (SLA)
• Security arrangements
• Performance agreements

Managing the Transition
• Putting together the transition team
• Communicating the transition
• Managing the internal change

Monitoring and Evaluating Performance
• Monitoring performance
• Negotiating when the scope of requirements change
• Conflict resolution